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Shipping

What is your shipping policy?

We gladly offer free ground shipping for qualifying orders (before tax and after discounts). All other orders ship for a standard ground rate. We also offer Expedited and Express Shipping options at variable rates. Additional processing time is requi

What if my package gets lost or arrives damaged?

Please note that SCOUT is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at [email protected] with information regarding your

What are your shipping costs?

We gladly offer free ground shipping for qualifying orders (before tax and after discounts). All other orders ship for a standard ground rate. We also offer Expedited and Express Shipping options at variable rates.

Do you offer expedited shipping?

Yes, we do offer expedited shipping options. However, please keep in mind that the order processing can take up to 48 hours.

Where are you based?

We are based in Washington, DC!. A charming, historic neighborhood on the Potomac River in Washington DC, Georgetown is home to SCOUT HQ and our SCOUT Flagship Store. Cobblestone streets lined with modern boutiques and gourmet eateries make for a fun

Where is my order coming from?

Our products will be shipped out of our fulfillment center, located in Curtis Bay, MD.

When can I expect my order?

Depending on your location and carrier volume, standard shipping can take between 3-6 business days for your package to arrive (does not include holidays and weekends). Please allow an additional 1-2 days for processing. Please note, orders placed af