scoutbags

We gladly offer free ground shipping for qualifying orders (before tax and after discounts). All other orders ship for a standard ground rate. We also offer Expedited and Express Shipping options at variable rates. Additional processing time is required for orders that include personalization, regardless of which shipping method you choose. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. <span id="isPasted" style="color: rgb(26, 26, 26); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Depending on your location and carrier volume, standard shipping can take between 3-6 business days for your package to arrive (does not include holidays and weekends). Please note, orders placed after 11AM ET will be filled the next business day. This applies to all shipping methods, including Express and Expedited. We do not process or ship out on Saturdays or Sundays.Currently, we do not offer international shipping, but we are working to provide this service in the future.Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

We gladly offer free ground shipping for qualifying orders (before tax and after discounts). All other orders ship for a standard ground rate. We also offer Expedited and Express Shipping options at variable rates. Additional processing time is requi

What is your shipping policy?

Shipping

Track Order

Can I edit or cancel my order?

How do I track my order?

Orders

How do I make a return?

Do you offer refunds or exchanges?

What should I do if my item arrived damaged?

I received SCOUT as a gift, can I return it?

I received the wrong product. What do I need to do to get the correct item?

Do you offer a warranty?

Returns & Refunds

What if my package gets lost or arrives damaged?

What are your shipping costs?

Do you offer expedited shipping?

Where are you based?

Where is my order coming from?

When can I expect my order?

Can I use more than one discount code?

Are any products excluded from promotion or discount codes?

How do I apply a discount code to my order?

Do you offer a discount for new customers?

Do you offer discounts for teachers, healthcare workers, first responders, or military members?

Do you offer price matching or price adjustments?

I'm not receiving your email or SMS newsletters. How Can I?

Discounts, Promotions and Exclusions

How can I find out when an item is back in stock?

Website Questions

How do I personalize my SCOUT product?

What is your return policy on personalized items?

Monogramming

Do you offer gift receipts?

Do you offer gift wrapping?

Gift Services

What fabrics and materials are SCOUT bag made out of?

How should I care for my SCOUT products?

Fabric & Care

Is everything on the website always available?

Why don't all the bags come in all the patterns?

I would like to purchase a bulk order of SCOUT products. How do I find out more?

How do I unsubscribe from SCOUT communications?

California proposition 65 warning

Other Inquiries

What is your shipping policy?Updated 2 months ago