Do you offer a warranty?Updated a year ago
Our In the Bag Guarantee is a free one-year guarantee, beginning on the date of purchase on scoutbags.com, which covers product damages/defects. In the event of a valid claim, we will provide you, at our option, either a style replacement or store credit. Style replacements may not be of same original character, color, make or size.
This warranty does not cover product if used in a manner incompatible with the intended design, or if the care instructions provided on scoutbags.com are not followed. Due to our manufacturing process, exact pattern alignment along seams is not guaranteed and therefore not a defect and covered under the warranty.
Please note that third party purchases are not covered by our guarantee; the original scoutbags.com order number and customer information must be provided.
The In the Bag Guarantee covers only:
- Tears, cracks, or rips in fabric that would be considered a defect outside of normal wear & tear
- Handles that break off or are otherwise no longer usable
- Zippers that break or can no longer open and close
Our Guarantee does not cover:
- Used for unusual purposes
- Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or transport (airline) handling
- Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use, or age, such as scratches, scuffs, dings, dents, marks, stains, color change
- Handle weight inaccuracies or failures more than 30 days after purchase
- Fabric wrinkles due to normal wear and tear
- Inexact pattern alignment along seams