scoutbags

<p><span id="isPasted" style="color: rgb(26, 26, 26); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to accept a return or process a refund for that product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.</span> </p>

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to accept a return or process a refund for that pro

What is your return policy on personalized items?

Monogramming

Track Order

Can I edit or cancel my order?

How do I track my order?

Orders

How do I make a return?

Do you offer refunds or exchanges?

What should I do if my item arrived damaged?

I received SCOUT as a gift, can I return it?

I received the wrong product. What do I need to do to get the correct item?

Do you offer a warranty?

Returns & Refunds

What is your shipping policy?

What if my package gets lost or arrives damaged?

What are your shipping costs?

Do you offer expedited shipping?

Where are you based?

Where is my order coming from?

When can I expect my order?

Shipping

Can I use more than one discount code?

Are any products excluded from promotion or discount codes?

How do I apply a discount code to my order?

Do you offer a discount for new customers?

Do you offer discounts for teachers, healthcare workers, first responders, or military members?

Do you offer price matching or price adjustments?

I'm not receiving your email or SMS newsletters. How Can I?

Discounts, Promotions and Exclusions

How can I find out when an item is back in stock?

Website Questions

How do I personalize my SCOUT product?

Do you offer gift receipts?

Do you offer gift wrapping?

Gift Services

What fabrics and materials are SCOUT bag made out of?

How should I care for my SCOUT products?

Fabric & Care

Is everything on the website always available?

Why don't all the bags come in all the patterns?

I would like to purchase a bulk order of SCOUT products. How do I find out more?

How do I unsubscribe from SCOUT communications?

California proposition 65 warning

Other Inquiries

What is your return policy on personalized items?Updated a year ago